Memphis

Memphis Section

Tech Session at Mercedes-Benz of Memphis

Tech Session at Mercedes-Benz of Memphis

Memphis
Saturday, July 14, 2018 - 9:00am
Memphis
Tennessee

Tech Session at Mercedes-Benz of Memphis

Saturday, July 14

The Memphis Section held a tech session at Mercedes-Benz of Memphis on Saturday morning, July 14th. There was a great response with 26 members and guests in attendance. The group was greeted by the owner and president of Mercedes-Benz of Memphis, Mr. Gunter Stephan. He gave us the fascinating history of how he worked as a young man for Mercedes-Benz, beginning in Germany and then moving to Canada. Later he came to the United States and ultimately became owner of what is today known as Mercedes-Benz of Memphis. Wes Burrow, Service Manager of the dealership, shared his extensive background and history with the dealership. He introduced the two Mercedes-Benz Star Master Certified Technicians that would be working with the group, Rob Fetty and Scott Haggit. Wes shared with members the extensive training and testing that a person must successfully complete to become a Master Technician.

The group was then invited into the shop where a new C Class was open and had a diagnostic computer connected. We were able to see in real time how the computer ran tests on the car and could see any fault codes that had been produced. Rob and Scott answered numerous questions that members had concerning service and maintenance of both modern and classic Mercedes-Benz automobiles. The group also had the opportunity to see a 1987 560 SEC that was in the shop for extensive repairs. Additionally, a new car product specialist was on hand to answer questions about the latest features on the new cars. Everyone left with a greater appreciation for the skill and sophistication involved in running the service department of a modern Mercedes-Benz dealer. The Memphis Section appreciates the dealer and staff for giving of their Saturday morning to host the tech session.

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