Until December 31, 2010, every Mercedes-Benz, no matter the warranty status, no matter where the current owner purchased it, and no matter where it is regularly serviced, is eligible for Mercedes-Benz USA's (MBUSA) Roadside Assistance program (including the complimentary services of towing to a dealership, battery jump starts, flat tire changes, and a small amount of fuel). Effective January 1, 2011, MBUSA will enact changes to its Roadside Assistance program.
Under these changes, vehicles must meet certain criteria to be eligible for Roadside Assistance. Vehicles meeting this new criteria include any vehicle under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-owned Warranty), any vehicle out of warranty that is regularly serviced by an authorized Mercedes-Benz dealership (a single transaction of at least $100 in the 18 months prior to the Roadside call), or was purchased directly from an authorized Mercedes-Benz dealer by the current owner prior to January 4, 2011.
This means Mercedes-Benz vehicles that are not under warranty, not regularly serviced by an authorized Mercedes-Benz dealership, or not purchased directly from an authorized Mercedes-Benz dealership are no longer eligible for Roadside Assistance, including complimentary services. Owners of Mercedes-Benz vehicles that will not meet the eligibility standards for Roadside Assistance after January 1, 2011 can become eligible by visiting their local authorized Mercedes-Benz dealership for service to qualify for Roadside Assistance, or they can purchase each individual service through the Mercedes-Benz Customer Assistance Center at the time of service.
For more information, contact the Roadside Assistance program information hotline at 1-888-454-9907.
