Mercedes-Benz USA has just announced changes and improvements to their Roadside Assistance Program, including some special privileges for long-term members of the Mercedes-Benz Club of America.
Letters announcing the changes, which will be effective January 1, 2011, were recently mailed to U.S. owners whose ownership information is in the MBUSA database. The major improvement to the program is that any car that is eligible for Roadside Assistance Service will be towed, at no cost in most circumstances, to the nearest Mercedes-Benz dealer if necessary. Previously, towing was complimentary only for repairs covered under warranty. This service is in addition to the basic assistance services of jump-starting the car, replacing a flat tire with a spare, or providing enough gasoline to get the car started and to the nearest service station.
The changes are being made to reward loyal Mercedes-Benz service customers, add to the value of dealership service, and encourage Mercedes-Benz owners to consult with their local dealer, where you can always be sure of finding a knowledgeable, highly-trained technician with access to approved Mercedes-Benz parts.
MBUSA Roadside Assistance will be available to any Mercedes-Benz car that is currently under new vehicle, extended, or Certified Pre-owned (CPO) warranty; was purchased from a full-service Mercedes-Benz dealership prior to January 4, 2011 and is still owned by the same owner; or is serviced regularly by a full-service Mercedes dealership (having made a single transaction of at least $100 in the 18-month period prior to the Roadside call).
As part of the continuing cooperation between MBUSA and our Club, the company has announced that MBCA members who meet specific membership qualifications will also have access to the Roadside Assistance Program for their Mercedes-Benz cars.
MBUSA states that any member whose membership began after November 1, 2010 and continues without lapse through November 1, 2011 (or later) will be eligible on their 365th day of membership. Therefore, a member who joined the Club on November 1, 2010 will be eligible for Roadside Assistance on November 1, 2011. A member who joined on December 1, 2010 will be eligible on December 1, 2011, and so on. The MBUSA Roadside Assistance Program is complimentary, for MBCA members, through January 1, 2012.
If a member does not meet these unique qualifications, they may still qualify for Roadside Assistance under MBUSA’s other eligibility options.
